Terms & Conditions

Welcome to Varuna Logistics Packers and Movers. By visiting our website, sending an enquiry, booking a service, or using our packing, relocation, transportation, or storage solutions, you agree to the Terms and Conditions stated below. These terms explain the responsibilities of both the customer and our company, helping establish clear expectations and support a smooth and well-organized service experience.

1. Services We Provide

Varuna Logistics Packers and Movers offers various relocation and logistics solutions, including household shifting, office relocation, professional packing, car transportation, bike transportation, loading, unloading, and storage services. The availability of individual services may vary depending on the destination, distance, volume and type of goods, site accessibility, vehicle requirements, and other conditions related to the requested service.

2. Customer Information and Requirements

Customers are expected to provide accurate and complete information when requesting a quotation or booking a service. This may include their name, contact details, pickup and delivery addresses, inventory information, preferred moving date, and any special handling instructions. Incorrect, incomplete, or updated information may affect service planning, pricing, staffing, transportation arrangements, and the agreed schedule.

3. Quotations and Service Charges

All quotations issued by Varuna Logistics Packers and Movers are based on the details and requirements shared by the customer at the time of enquiry. The final service cost may change if the actual requirements differ from the original information. Additional charges may apply for changes in inventory, extended travel distances, difficult site access, stairs, lift limitations, waiting periods, extra packing materials, special handling, or additional services requested during the relocation process. Any applicable changes should be communicated and clarified with the customer.

4. Packing and Handling Responsibilities

Customers should inform our team in advance about fragile, valuable, delicate, unusually large, or specially handled items. We make reasonable efforts to select suitable packing materials and handling methods according to the nature of the belongings and the agreed service scope. Providing accurate information about the size, condition, and special requirements of items helps us plan appropriate packing and transportation arrangements.

5. Restricted and Prohibited Items

Customers must not submit illegal, explosive, flammable, toxic, hazardous, dangerous, or otherwise prohibited materials for transportation or storage. Varuna Logistics Packers and Movers reserves the right to refuse any item that may create safety concerns, violate applicable laws, or pose environmental or operational risks.

6. Customer Obligations

Customers should ensure that their belongings are ready for collection at the scheduled time and that reasonable access is available at both the pickup and delivery locations. Any access restrictions, parking limitations, building rules, or special entry requirements should be communicated in advance. Cash, jewelry, passports, confidential papers, important personal documents, and other highly valuable items should be kept separately and securely by the customer unless a specific arrangement has been agreed upon in writing.

7. Pickup and Delivery Schedules

Pickup and delivery times provided during booking are estimates unless a specific schedule has been expressly confirmed. Delays may occur due to traffic congestion, adverse weather, road conditions, vehicle availability, access restrictions, government regulations, mechanical problems, or other circumstances beyond our reasonable control. We aim to coordinate services as efficiently as possible and communicate relevant schedule changes when practical.

8. Car and Bike Transportation

Customers booking car or bike transportation must provide accurate vehicle details and any identification or supporting documents required for the service. Vehicles should be made available for inspection and loading at the agreed time. Customers should inform our team about existing scratches, dents, mechanical issues, or other pre-existing damage before transportation. Any applicable preparation instructions, documentation requirements, and service conditions should be clarified before the vehicle is handed over.

9. Storage Services

Customers using our storage solutions must ensure that all stored belongings are appropriately identified and do not contain prohibited, illegal, or hazardous materials. Storage duration, charges, access arrangements, retrieval procedures, and other conditions will depend on the specific service agreed upon at booking. Customers must comply with the applicable payment terms and collection arrangements communicated by our team.

10. Payments, Cancellations, and Rescheduling

Payments must be made according to the terms communicated and accepted during the booking process. If a customer wishes to cancel a booking, change the moving date, reschedule a service, or request additional work, the applicable charges may vary depending on the circumstances, resources already arranged, and stage of service preparation. Customers should contact our team as early as possible to discuss changes and confirm any revised costs or arrangements.

11. Website Usage and Content

The information published on the Varuna Logistics Packers and Movers website is provided for general informational purposes. Service availability, pricing, quotations, and individual relocation requirements should be confirmed directly with our team before booking. Website materials, including written content, photographs, graphics, logos, and other resources, may not be copied, reproduced, distributed, modified, or used without appropriate authorization.

12. Unforeseen Events and Service Limitations

Varuna Logistics Packers and Movers strives to provide reliable services with appropriate planning and care. However, certain circumstances beyond our reasonable control may affect the timing or execution of a relocation. These may include severe weather, natural disasters, road closures, traffic disruptions, government restrictions, restricted property access, inaccurate information provided by customers, or other unforeseen events. Any responsibility for loss, damage, delays, or service disruption will be determined in accordance with the agreed service terms and applicable law. Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

13. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, business operations, website practices, or applicable legal requirements. Updated terms will be published on this page and will generally take effect from the date of publication unless otherwise specified. Customers are encouraged to review this page periodically to remain informed about any changes.

14. Contact Us

If you have questions about these Terms and Conditions, our relocation services, quotations, bookings, or any other service-related matter, please contact Varuna Logistics Packers and Movers using the contact details provided on our website. Our team will be happy to clarify relevant service conditions and assist you with your enquiries.